Thank you for shopping with Lakefront Designs. Your satisfaction is our priority, and we aim to provide a clear and fair return policy. Please review the details below for information on returns, exchanges, and refunds.
1. General Return Policy
Due to the custom nature of print-on-demand products, we can only accept returns and exchanges in the case of defects, misprints, or damage during shipping. If you experience any issues with your order, please contact us, and we will assist you with the return process.
We do not accept returns or refunds for reasons related to buyer’s remorse or size selection errors. Please check the sizing guides carefully before making a purchase.
2. Conditions for Return
If your item is eligible for return, please ensure it meets the following conditions:
- Return Window: Returns must be requested within 14 days of receiving your item.
- Product Condition: The product must be unused, in its original condition, and in the original packaging, if possible.
- Reason for Return: We only accept returns for manufacturing defects, misprints, or damage during shipping. Please provide photo evidence of the issue.
3. Return Process
If you qualify for a return based on the above conditions:
- Contact Us: Please use the contact form to reach our customer service team. Include your order number and a description of the issue to help us assist you promptly.
- Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to proceed.
- Shipping the Item: Once authorized, you may ship the item back to us or our partner’s location, as directed. Please note: you will be responsible for any return shipping costs unless the issue is due to a defect or error on our part.
4. Refund Process
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed within 7-10 business days, and a credit will be automatically applied to your original payment method.
- Partial Refunds: In some cases, partial refunds may be granted (if applicable), based on the condition of the returned item.
- Shipping Costs: Shipping fees are non-refundable.
5. Exchanges
We replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange, please contact us with your order number and details about the exchange request.
6. Non-Returnable Items
- Custom or personalized items that are printed on demand cannot be returned or refunded, except in the case of defects or damage.
- Gift cards and sale items are final sale and not eligible for returns or refunds.
7. Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us using this form.